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Program Overview

Are you prepared to get the best results for your clients? The mediation and settlement of Bad Faith cases present special challenges and require special skills. In this program expert counsel from both the carrier and policyholder sides, and a seasoned mediator, will give you the insights and tools you need to get the job done and keep clients happy.

Who Should Attend

  • First-chair lawyers responsible for Bad Faith cases
  • Newer lawyers who want to gain the skills to move up
  • Claims executives who can never quite tell what their role at a mediation should be

What You Will Learn

  • How to prepare for a Bad Faith mediation
  • How to do an effective Opening Joint Session
  • How to divide responsibilities between outside counsel and claims executives
  • What really goes on in the policyholder's room and how to close the deal


Jill BerkeleyJill Berkeley Jill B. Berkeley is a partner with Neal Gerber & Eisenberg, LLP in Chicago, Illinois. She represents corporate and professional policyholders and claimants in coverage disputes and serves as an expert witness, arbitrator and mediator. Ms. Berkeley is a member of the Board of Regents of the American College of Coverage and Extracontractual Counsel and is active in the American Bar Association Tort Trial & Insurance Practice Section.

Catalina (Cathy) SugayanCatalina (Cathy) Sugayan Catalina (Cathy) Sugayan is a partner in the Chicago office of Sedgwick LLP where she represents domestic and international insurers in a wide array of insurance coverage and bad faith matters, including those arising out of police misconduct, sports injuries, sexual abuse, municipal and school liability, land use and professional liability. She has litigated coverage in several State and Federal trial and appellate courts and in Bankruptcy Courts. She has been a frequent speaker and author on insurance topics for the DRI, PLRB, ABA, and PRIMA.

Jeff Kichaven

Jeff Kichaven Jeff Kichaven is one of the country’s leading coverage and bad faith mediators. He is a Contributing Author of Chapter 25, “Considering Alternative Dispute Resolution,” in the New Appleman Insurance Practice Guide. His views on mediation have been cited in The New York Times and The Wall Street Journal. Jeff Kichaven Commercial Mediation is located in Los Angeles, California.

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